Privacy Policy

Privacy Policy

SportsChannel Pacific Associates d/b/a Comcast SportsNet Bay Area and Comcast SportsNet West, Inc. d/b/a Comcast SportsNet California (together, “Networks,” “we,” or “us”) operate the www.csnbayarea.com and www.csncalifornia.com websites (with all subdomains thereto, the “Sites”) and Networks focus on delivering sports news and information to our Internet users in the markets we serve.  Networks are similarly focused on respecting and protecting the privacy of their users.  This privacy policy (“Privacy Policy”) tells you how we collect information from you, how we use it and to whom we share it.  When you access the Sites, we recognize you may be entrusting us with personally identifiable information and we are committed to honoring that trust by working to safeguard your privacy.  This Privacy Policy describes the principles that govern our information practices and other privacy aspects of the Sites.  In this Privacy Policy, we refer to information that specifically identifies you or can be used to contact you as “personally identifiable information” or “personal information.” This Privacy Policy applies only to information collected by Networks online and does not apply to information collected or obtained by Networks by any other means. 

Networks’ Security Measures

Since even the best Privacy Policy doesn’t mean much if your information isn’t safe, Networks uses industry standard physical and electronic procedures (including firewalls) to protect your personally identifiable information. Digital certificates encrypt certain sensitive data using Secure Sockets Layer (SSL) technology, the industry standard method for protecting web communications.  The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection.  SSL has been universally accepted on the Internet for authenticated and encrypted communication between members’ computers and our servers.  Although we cannot guarantee the security of any communication over the Internet, SSL helps to secure information exchanged between your computer and our servers over the Internet and prevent unauthorized access. 

Please note that you are responsible for protecting any user name(s) and password(s) that provide you with access to the Sites.  Networks disclaim any responsibility for a breach of privacy as a result of your willingly or inadvertently disclosing user name(s) and password(s) to others.

The Information Network Collects and How It Is Used

Collection of Personally Identifiable Information

When using the Sites, you may be asked to provide various types of personally identifiable information to enhance your experience on the Sites.  For example, the Sites ask for personally identifiable information (such as your name, address, zip code, phone number, and email address) when you register for an account, make a purchase, sign up for email newsletters, use the forward information function, enter a contest, post or ask a question, or participate in a promotion.  You can always go back to read this Privacy Policy by clicking on the Privacy Policy link on the bottom of all of the pages on the Sites.  Please also see below about “cookies” and what other information is collected.

Children’s Privacy

Simply stated, Networks do not knowingly collect personally identifiable information from children under the age of 13.  If we learn that we have collected personally identifiable information on a child under the age of 13, we will delete that data from our systems.  Networks encourage parents and guardians to go online with their children and suggest the following to help make a child’s online experience safer:
•    Teach children never to give personally identifiable information (such as name, address, phone number, school, etc.) unless supervised by a parent or responsible adult;
•    Know the websites your children are visiting and which websites are appropriate; and
•    Look for website privacy policies. Know how your child’s information is treated.
Use of Personally Identifiable Information
We use and share the personally identifiable information you provide on the Sites for several purposes.  For example, Networks may use the information:
•    To provide the services you request;
•    To process your purchases and subscriptions;
•    To provide your personally identifiable information to third parties for such third parties direct marketing purposes;
•    By sharing personal information with our affiliates for promotional, operational or other lawful purposes;
•    To send you promotional emails and emails containing information about the Sites.  If you don’t want to receive promotional emails from us, please refer to the Email Opt-Out Policy below;
•    To help provide you with the ability to create personal profile areas;
•    To provide customer feedback, service and support;
•    To support and run contests, sweepstakes or other marketing or promotional activities on the Sites;
•    To conduct questionnaires and surveys in order to provide better products and services to our customers;
•    To understand more about you, so we can personalize newsletters and websites to your preferences;
•    To enhance your web browsing experience and help personalize the Sites for your viewing preferences;
•    To allow you to forward information to another individual such as a friend or co-worker.  Networks do not store the personal information about the third party to whom you forward such information; we only collect the information for the sole purpose of sending a one-time email.  If you choose to use our referral service to inform a colleague or friend, we will only ask for a contact name and email address;
•    To meet contractual obligations; and
•    As permitted by applicable law.

Aggregate Information

On an aggregate basis only, we collect comprehensive demographic information and data, and other non-personally identifying information about users of the Sites.  We do not typically disclose any personally identifiable information as part of this aggregate information, but we may lend, sell, share or otherwise disclose aggregate information with others so we can perform research and provide the results to third parties, enhance and market the Sites, and conduct accounting and process record keeping functions.  To the extent aggregate information is associated with your personal information, Networks will treat the associated information as personal information under this privacy policy.

Service Providers

We use operational service providers to perform certain services on our behalf, such as maintaining the Sites and our mailing lists, storing, processing and transmitting data, creating and executing email campaigns, processing purchase and subscription transactions, and providing marketing assistance, web analytics and data analysis.  We may provide your personally identifiable information to these operational service providers when the information is necessary for them to perform their duties.  We request that our operational service providers protect your privacy and not disclose your personally identifiable information to third party marketers that are not associated with Networks.  Additionally, we request such providers not to use your personally identifiable information for their own marketing or promotional purposes.

Comcast.net Users

If you arrive at the Site by clicking through a link from the Comcast.net web site and subsequently provide us with any information in connection with your use of the Site, we may provide that information to Comcast Interactive Media, LLC, Comcast Cable Communications Management, LLC and their respective subsidiaries and affiliates that own and operate web sites and Internet services on their behalf (collectively, “Comcast”).  The use of your information by Comcast will be governed by Comcast’s privacy policy, currently located at http://xfinity.comcast.net/privacy/2011-03.  Our use of the information you provide to us will continue to be governed by this Privacy Policy. 

Cookies and IP Address Information

Networks use a feature of your browser called a “cookie.”  Cookies are small text files sent to and accessed from your computer.  Your cookie automatically identifies your computer - but not you - to our servers when you visit the Sites and allows us to correlate your computer with certain usage patterns which are stored in our log files.  We use cookies to gather general, aggregate statistics about the overall usage of the Sites in our continual attempt to improve our products and services.  Networks also uses temporary cookies, often referred to as session cookies, to keep a user logged into the system and aid in the exchange of information between pages without loss of data.  Such a cookie, however, is only stored for the current browsing session and is deleted once the browser is closed.  Our service providers may also place cookies at the Sites in connection with the services they provide.  Search for Cookies under your Web browser’s Help menu for more information on cookie management features available to you.  If your browser is set to reject all cookies, the Sites may not function properly. 

Additionally, we may use IP address information to count and track aggregate visits to the Sites, to help diagnose problems with our server, and to administer the Sites.  It is not our policy to link IP addresses to anything personally identifiable; while a particular user’s session can be tracked, the user typically remains completely anonymous.

Third Party Ad Servers

We may use third-party advertising companies and advertising networks to serve certain ads to you on our behalf when you visit the Sites or other websites.  These third-party delivered ads appearing on the Sites may be delivered to you by DoubleClick and 24/7 Real Media.  Please be aware that we may add or subtract from this list of third-party advertising companies in the future, in our sole discretion and without notice to you.  Information (not including your name, address email address or telephone number) about your visits to this and other websites, may be used in order to provide advertisements about goods and services of interest to you.  In the course of serving advertisements to the Sites, a third-party advertising company may place or recognize a unique cookie or web beacon on your browser. For more information about DoubleClick and 24/7 Real Media, cookies, and how to "opt-out," please click here.

Clear Gifs

We also may collect information through the use of clear gifs (also called Web Beacons and Web Bugs) in selected email messages we send you.  These are tiny graphic files, not visible to the human eye, that are included in HTML-based emails and used to let us know which emails we send are opened.  Clear gifs may also see or read cookies on your computer.  When authorized by Networks, third parties specializing in monitoring aggregate statistical use of the Sites with whom we contract, may use cookies, our web log files, web beacons, and other monitoring technologies to compile anonymous aggregate data.

Information Posted to Any Community Feature

If you chose to use a forum, a blog, participate in a chat room or otherwise use a community feature available through the Sites, you should be aware that any personally identifiable or other information you post can be read, collected or used by other users of the Sites, and could be used to send you unsolicited messages or used in an otherwise unauthorized manner.  We cannot be responsible for any personally identifiable or other information you choose to post through those means and we recommend careful consideration before you post such information.

Privacy Policy Coverage and Links to Other Websites

We may include links to other websites we think may be of interest to you or operated by our business partners, affiliates, advertisers and others.  These websites include, but are not limited to, the SNY.TV website.  These third parties may have separate data collection and privacy practices independent from ours, and Networks cannot be responsible for their policies or activities.  Please contact those third parties directly if you have questions about their privacy policies.

Changes to Our Privacy Policy

We encourage you to review our Privacy Policy not just the first time you visit the Sites, but periodically afterwards since we may modify our Privacy Policy from time to time.  The date of the last update of the Privacy Policy will always be posted below:

THIS PRIVACY POLICY WAS LAST REVISED ON JUNE 8, 2011.

If we make any substantive changes to our Privacy Policy in the future with regard to how we use your personally identifiable information, we will incorporate those changes here.  Your continued use of the Sites after the changes are posted constitutes your agreement to the changes.  If you do not agree to the changes, please discontinue use of the Sites.  Lastly, if Networks are sold or merged with another company, your personally identifiable information will be included as part of the sale but unless you’re notified that the Privacy Policy is changed, your personally identifiable information will be maintained in the same manner.

Accessing and Updating Information

To access or update the personally identifiable information that Networks may have, please send an email to legal@comcastsportsnet.com with your request.   Please include your email address and indicate the nature of your request or the information you wish to change.  In addition, you may delete the cookie stored on your computer, which will cause our system to perceive you as a new user with no known user data.  You may also set your browser to reject cookies, but doing so may prevent you from using some of our services.  There may be certain instances when Networks may not be able to respond, such as when access would violate the privacy of another individual, when access is prohibited by law, or when the personally identifiable information has been lawfully obtained from third party sources.

Email Opt-Out Policy

You may opt-out of receiving promotional email communications from us by emailing us at: legal@comcastsportsnet.com or writing to us at:  Comcast Sports Group, One Comcast Center, Philadelphia, PA 19103, Attn:  Business and Legal Affairs.

In addition, when we contact you via email, we may include instructions to unsubscribe from future emails if you so choose.

Please allow sufficient time for us to process your opt-out request.

International Users

The Sites are solely intended for users located in the U.S.  However, like almost every website, the Sites are accessible around the world.  By visiting the Sites and providing your personally identifiable information, you acknowledge and agree that your personally identifiable information can be collected, processed and stored for the purposes identified in this Privacy Policy.  We collect, process and store your personally identifiable information in the United States of America.  You acknowledge that your personally identifiable information may be stored on servers located outside your residential jurisdiction in jurisdictions which may have less stringent privacy practices than your own.  If you access the Sites from outside the United States, your usage constitutes consent to the transfer of your data outside of your country and to the United States of America. 

California Privacy Rights 

If you are a California resident and would like to opt-out from the disclosure of personally identifiable information to third parties for their direct marketing purposes, please make your request by email to: legal@comcastsportsnet.com or write to us at:  Comcast Sports Group, One Comcast Center, Philadelphia, PA 19103, Attn:  Business and Legal Affairs.

Legal Disclaimer

Though we will make every effort to preserve user privacy, we may need to disclose personally identifiable information when required by law or if we have a good-faith belief the action is necessary to comply with a pending judicial proceeding, a court order or legal process served on Networks or to protect our rights or the rights of others, to fight fraud, identity theft, to ensure the integrity and operation of our business and systems, or to protect the rights, property or safety of Networks, its employees, members or others.

Contact Us

Please feel free to share any comments and concerns with us.  If you have any questions about this Privacy Policy or the privacy practices of the Sites, please contact us at:

Comcast Sports Group
One Comcast Center
Philadelphia, PA 19103
Attn:  Business and Legal Affairs.
Or by email at: legal@comcastsportsnet.com

©2011 Comcast Sports Management Services, LLC.  All rights reserved.

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